VAULT
A Governed Vault for Enterprise Customer Content
Secure retention, controlled access, and centralized governance for customer-shared content.
Vault provides the governed foundation for customer content operations, controlling how content is stored, accessed, retained, audited, and used across workflows, automation, and AI systems.
CUSTOMER CONTENT CARRIES REAL RESPONSIBILITY
Customers routinely share sensitive information during interactions.
Vault enables organizations to protect that content, meet privacy obligations, and control how customer data is stored, retained, accessed, and audited.
Protect Sensitive Data
Encrypts and governs customer-shared content across storage, retrieval, and downstream use.
Support Privacy Obligations
Applies retention, governance, and handling controls that support regulated customer data workflows.
Control Access & Retrieval
Limits access to authorized workflows, users, and services based on defined policies.
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Maintain Auditability
Logs content access, retrieval, and movement so activity can be reviewed and validated.
GOVERNED ARCHITECTURE
ARCHITECTURE
Governed content architecture
Vault receives, governs, retains, and controls customer content before it is made available to downstream workflows, users, automation, or AI systems. This creates a controlled content layer that helps organizations manage access, movement, and auditability across the full content lifecycle.
Govern content before downstream use
Control how content is accessed and shared
Support secure workflows and AI systems
Maintain centralized visibility and auditability
SECURITY DETAILS
Technical controls designed for enterprise security requirements.
Vault is designed to support enterprise security, governance, and compliance requirements for customer content operations.
AREA
VAULT APPROACH
SECURITY VALUE
Encryption in Transit
Encryption at Rest
Customer Environment Isolation
Regional Storage
Private-by-Default Networking
Redundancy
Backup + Lifecycle
Pre-Signed URLs
Threat Protection + Quarantine
Access Control
Break-Glass Access
Monitoring
Centralized Logging
Logging + Audit Trails
TLS 1.3 secures customer uploads, APIs, platform communication, storage access, and downstream delivery paths.
Vault storage uses server-side encryption with AWS KMS-managed keys (SSE-KMS).
Customer content is isolated through dedicated AWS account and regional environment boundaries.
Customer content is stored in AWS regions aligned with customer residency and business requirements.
Vault environments use private subnets, restricted inbound access, and no public exposure by default.
Data is stored redundantly across multiple Availability Zones within the same AWS region.
Retention, archival, backup, and lifecycle policies are configurable.
Upload and delivery access uses short-lived AWS pre-signed URLs with configurable expiration windows.
Files can be scanned for malware, unsafe content, and policy violations, with suspicious content isolated in quarantine.
Vault access is governed through roles, authorized workflows, and controlled service permissions.
Emergency administrative access follows a controlled break-glass process with approval, time-bounded access, logging, and post-access review.
Platform health, service activity, file processing, errors, and security-relevant events are monitored across Vault services.
Organization-level CloudTrail and security logs are centralized in the security account with protected log storage.
Vault activity can be logged across ingestion, scanning, detection, access, masking, retention events, and downstream delivery.
Protects customer content and metadata as it moves through the Vault lifecycle.
Supports stronger key management, access control, and enterprise encryption review expectations.
Reduces cross-customer exposure risk and supports regional privacy, compliance, and data residency requirements.
Supports GDPR, privacy, and regional data residency requirements.
Reduces external attack surface and supports controlled workload deployment.
Improves durability and reduces single-zone infrastructure dependency.
Supports customer-specific retention, recovery, and compliance policies.
Limits access duration and avoids broad public object exposure.
Helps prevent unsafe content from reaching agents, workflows, or downstream systems.
Reduces unauthorized access risk and supports least-privilege operating models.
Enables emergency support while preserving accountability and auditability.
Improves operational visibility and response readiness.
Strengthens auditability, investigation readiness, and cross-account security oversight.
Supports investigation, compliance review, and audit requirements.
SOTERRAONE PLATFORM
Govern customer content before it moves downstream.
Vault works with SecureOne and InsightOne to provide the governed foundation for customer content operations, helping teams protect, retain, audit, and control customer-shared content across workflows, automation, and AI-driven systems.